Refund Policy
Payments for Training Services / Courses
All payments for Training Services / Courses are made in advance of the course date. Payments are in UK Pounds Sterling. The prevailing rate of UK VAT will be charged and added unless otherwise specified. All workshops are delivered in the UK.
Refund Policy for Training Services or Attendance of a Training Course and Policy Regarding Cancellation of Services or Attendance of a Training Course
You may cancel a booking for Training Services / Courses during a cooling off period of 7 days and receive a full refund. The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 14 days from the date of purchase. Once this cooling off period has lapsed the following refund policy applies. (Substitution of an alternative named delegate on a Training Course is acceptable at any time, however requests to change a date of a booking are considered as and treated as a cancellation.)
Cancellation of a booking 14 days or more prior to the commencement of the course will incur an administration charge of 25% of the total fee including VAT. For cancellations within 14 days of the event by a customer, 100% of the fee including VAT, will be payable.
There is no refund available after completion of Training Services.
Delegates may seek confirmation from the service provider in advance to ensure that the place on the Training Course they have booked or the service they have purchased meets their clearly stated expectations.
A significant valued added portion of any workshop comes from the lively discussion within a group of people. With this in mind we reserve the right to cancel a workshop if numbers registering are low. Once we have taken this decision we will write to you and make a full and immediate refund. All refunds are made from cleared funds.
Periodic Driver CPC requirements:
Anyone driving commercially that has either obtained a PCV licence after 8th Sept 2008 or C1 (7.5 Ton) or above after 9th September 2009, must complete an Initial Driver CPC Qualification. This means that you should not be driving commercially without this full qualification. Oakwood Training Solutions provides Periodic Driver CPC Training for drivers that have completed all parts of their Initial Driver Training. It is your responsibility to make sure that you have the correct qualifications to attend the course. If you book a course, and it is found that you do not have the correct qualifications to attend the course, no refund of any monies will be made.
OAKWOOD Training Solutions Ltd.
Charlton Fields Farm, Keynsham, BS31 2TW.
Tel 0845 625 9663
Should a dispute arise it will be judged solely under UK law in the UK.